Author Archive:

Melinda Tuan

Opinion 1 Melinda Tuan 3 June 2015

Why we all need to Listen for Good

Non-profits that work directly with individuals want to improve their services, and recognize the power of hearing directly from those they seek to help. In a recent Center for Effective Philanthropy (CEP) survey, 99 per …

Special feature 1 Melinda Tuan 1 June 2015

Net Promoter Score for non-profits?

‘We believe that listening to beneficiaries is both the right and the smart thing to do.’ This statement perfectly encapsulates the philosophy underpinning the work of the Fund for Shared Insight (‘Shared Insight’). Shared Insight …